Privacy Policy

• Contact person for data protection: Dieter Johann - Klostergartenstraße 44 - 56812 Cochem - Tel. 02671-914140 - dieter.johann@cochem.com

• For questions regarding the collection, processing or use of your personal data, for information, correction, blocking or deletion of data, please contact: hotel@cochem.com

• The collection, processing, and use of your personal data is carried out exclusively in accordance with applicable data protection regulations. Without your consent, we will not use your personal data in any way other than as described in or in connection with this privacy policy. Below, we would like to explain which data we collect, process, and use, when, and for what purpose. 1. Collection, Processing, and Use of Personal Data You can visit our website without providing any personal information. Non-personal access data, such as your IP address, the name of your internet service provider, the website from which you visited us, the names of the requested files, and the date of access, are stored. This data is evaluated solely to improve our website and does not allow any conclusions to be drawn about your identity. Personal data is only collected if you provide it to us voluntarily, for example, when submitting an integrated room request via the online booking process on the website.

• Only the information we need for the contractual relationship, live chat, contacting us directly, and registering for our newsletter is listed there as mandatory.

• We use and store the data you provide for the purpose for which you have expressly and voluntarily provided it to us, in particular for sending the newsletter. In doing so, we comply with the relevant data protection regulations, especially the provisions of the German Telemedia Act (TMG) and the German Federal Data Protection Act (BDSG). When registering to use our service, you will be explicitly asked to confirm that you have read and understood the Terms and Conditions and the Privacy Policy. By doing so, you agree to the use of your data in accordance with this Privacy Policy.

• When you commission us to provide a service, your personal data will only be used without your separate consent to the extent necessary for providing the service or fulfilling the contract. If necessary, we will forward your payment details to our banks to process payments. We will not disclose any further personal data without your explicit consent, unless we are legally obligated to do so (disclosure to law enforcement agencies and courts; disclosure to public authorities that receive data based on legal regulations, e.g., social security institutions, tax authorities, etc.) or unless we engage third parties bound by professional confidentiality to enforce our claims.

• Newsletter: You can register here to receive our newsletter. To do so, you must provide us with your email address. Other information that helps us optimize the newsletter is optional. We use your email address exclusively to send you our newsletter for our own advertising purposes. You can unsubscribe from the newsletter at any time. Please unsubscribe by clicking the "Unsubscribe from newsletter" link, which you will find at the bottom of every newsletter, or send an email to the following address: hotel@cochem.com

• Regarding the use of our Facebook fan page, we would like to inform you that it is unclear exactly what data Facebook stores and how the company uses this data. It is possible that, in addition to storing data that you enter directly, Facebook also records your actions on Facebook. Furthermore, Facebook receives key data about the computer system from which you log into the network – including your IP address, processor type, and browser version, along with any plugins, and every visit to websites that have a "Like" button installed (like this one). The IP address is also transmitted in this process. If you are logged into your personal Facebook account while visiting our fan page, Facebook can associate the visit with that account. If you wish to prevent this data transmission, you must log out of your Facebook account before visiting our fan page. For information on the purpose and scope of data collection by Facebook, as well as the further processing and use of your data there, and your related rights and settings options for protecting your privacy, please refer to Facebook's privacy policy (https://de-de.facebook.com/privacy/explanation.php).

• The YouTube button – on our website we also use the “YouTube button” from YouTube, LLC, 901 Cherry Ave., 94066 San Bruno, CA, USA. When you access the website using such a plugin, a connection is established to the YouTube servers, and the plugin is displayed on the website by sending a message to your browser. This transmits information to the YouTube server about which of our web pages you have visited. If you are logged into YouTube as a member, YouTube will associate this information with your personal user account on that platform. Information on the collection and use of data by the platform or plugins can be found in the privacy policy. Further information can be found in YouTube's privacy policy (https://www.google.de/intl/de/policies/privacy).

• Data Security: We protect our website and other systems through technical and organizational measures against loss, destruction, access, alteration, or distribution of your data by unauthorized persons. Despite regular checks, complete protection against all risks is not possible. In some areas, the website uses the industry standard SSL (Secure Sockets Layer) encryption. This ensures the confidentiality of your personal information and credit card data during online transactions.

• Updating/Deleting Your Personal Data - You have the right to review, modify, or delete the personal data you have provided to us at any time by sending an email to hotel@cochem.com. You can also opt out of receiving further information in the future. Likewise, you have the right to withdraw any consent you have given at any time with effect for the future. Stored personal data will be deleted if you withdraw your consent to its storage or if knowledge of this data is no longer necessary for fulfilling the purpose for which it was stored. However, deletion will only occur after the expiry of the retention periods stipulated by tax and commercial law.

Right to information - and furthermore, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of access: In accordance with Article 15 GDPR, you can request confirmation as to whether your personal data is being processed. If this is the case, you have the right to access the processed information. Right to withdraw consent: If the processing of your personal data is based on your consent, you have the right to withdraw this consent at any time in accordance with Article 7 GDPR. Right to object: If the processing of your personal data is necessary for the purposes of the legitimate interests pursued by our company, you can object to the processing at any time in accordance with Article 21 GDPR. Right to erasure: If you have withdrawn your consent, objected to the processing of your personal data (and there are no overriding legitimate grounds for the processing), your personal data is no longer necessary for the purposes of the processing, there is a corresponding legal obligation, or your personal data has been unlawfully processed, you have the right to request the erasure of your personal data in accordance with Article 17 GDPR.

• Right to rectification – If your personal data has been processed incorrectly, you have the right, pursuant to Article 16 GDPR, to request the immediate rectification of this data. Right to restriction of processing: Under the conditions of Article 18 GDPR, you have the right to request the restriction of the processing of your personal data.

• Right to data portability - According to Article 20 GDPR, you have the right to receive the personal data you have provided in a structured, commonly used and machine-readable format.

• Right to lodge a complaint: You have the right to lodge a complaint with the competent supervisory authority pursuant to Article 77 of the GDPR. To exercise your rights, you can contact us at the following email address: hotel@cochem.com

• Personal data processed by us in connection with a general contact request via email or contact form is stored only as long as necessary for the respective correspondence. Personal data requested in connection with a room booking is stored only as long as necessary for contract processing and any subsequent contract-related correspondence, or, in the case of commercially and/or tax-relevant documents containing personal data, for as long as the statutory retention periods under the German Commercial Code and the German Fiscal Code require. For general inquiries sent to us via email or contact form, the corresponding personal data is stored only for the purpose of the respective correspondence. No further processing takes place. Personal data requested in connection with a room booking is processed for the purpose of contract processing. Furthermore, we use your email address for direct marketing of our own similar offers, unless you have already objected to this use. You can object to the use of your data for direct marketing purposes at any time. The legal basis for processing personal data in connection with general inquiries via email or contact form is consent, Article 6 GDPR.

• Legal basis for the processing of personal data in connection with a room booking – Personal data processed in connection with a room booking is necessary for the performance of the corresponding contract, Article 6 GDPR. Log files are recorded on the servers regarding user access to the website, in particular the static or dynamic IP address of the accessing user, pages accessed, browser type, referrer addresses, access date, and access time. We can access this data. The data contained in the log files is used exclusively for statistical purposes. User identification does not take place unless required by law.

• It is possible that our website may include content from third parties, such as YouTube videos, Google Maps, or RSS feeds. This always requires that the providers of this content (hereinafter referred to as "third-party providers") are aware of the users' IP addresses. Without the IP address, they would be unable to send the content to the respective user's browser. We strive to use only content from providers who use the IP address solely for delivering the content. However, we have no control over whether third-party providers store the IP address for other purposes, such as statistical analysis.

• This website uses several plugins from Facebook, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. You can recognize these plugins by the blue "F" of Facebook, a "thumbs up" icon, or by the fact that the plugin is labeled with the word "Facebook." When you visit this website, these plugins establish a connection to Facebook's servers and transmit data. Firstly, the information you see is transmitted directly from the servers to your browser and displayed there. Secondly, information about your visit to our website is transmitted to Facebook. If you are logged into Facebook, the transmitted information can be directly associated with your account. When you interact with the plugin's functions, e.g., by clicking the "Like" button, this information is sent directly from your browser to Facebook and stored there. The further processing of this information is the responsibility of Facebook; please refer to Facebook's privacy policy for the relevant terms and settings. If you wish to prevent your personal data from being transmitted to Facebook, please log out of Facebook before visiting this website. Even if a user is not a member of Facebook, it is still possible that Facebook will learn and store their IP address. According to Facebook, only an anonymized IP address is stored in Germany. For information on the purpose and scope of data collection, further processing and use of data by Facebook, as well as the related rights and settings options for protecting users' privacy, please refer to Facebook's privacy policy: https://www.facebook.com/about/privacy/.

• This website uses cookies, which are text files stored on your computer. Persistent cookies recognize that your computer has previously connected to a website, while session cookies store recently viewed pages. Session cookies are deleted after you close your browser. The use of cookies in the way we have chosen does not cause you any disadvantages. You can generally accept or reject the setting (i.e., saving) of cookies through your browser settings. This website uses cookies. By continuing to use this website, you consent to the use of cookies.



• Additional note regarding external links - This website contains links to external websites of third parties, over whose content we have no influence. Therefore, we cannot assume any liability for this external content. The content of external sites linked to from this website does not reflect the opinion of the website operator, but serves solely for informational purposes and to illustrate connections. The respective provider or operator of the linked sites is always responsible for their content. The linked pages were checked for possible legal violations at the time the links were created. No illegal content was apparent at that time. However, continuous monitoring of the content of linked pages is not reasonable without concrete evidence of a legal violation. Upon notification of legal violations, we will remove such links immediately. Legal basis: General Data Protection Regulation (GDPR), Telemedia Act (TMG), Interstate Broadcasting Treaty (RStV), Federal Data Protection Act (BDSG), Consumer Dispute Resolution Act (VSBG), Regulation (EU) No. 524/2013